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If it is determined that your problem cannot be rectified by technical support,the sales team will assist you with pursing a correction or refund. For the purposes ofthose who purchased an object desktop version of a product, technical support isavailable for those products during their subscription period. Tech support is notavailable for object desktop products purchased in a box.
For the purposes of receipt of refunds, accounts that are activated after 12:00am Pacifictime on the business day after StarDock is notified of the issue will be refundedto the email address used when payment was made. Refunds will not be issued to other emailaddresses.
We will closely monitor the accounts of users with a known history of piracy, suspendedaccounts, etc. and will not issue refunds on such accounts until such time that theactivation of such accounts has been approved by technical support. We reserve theright to cancel service on any such account at that time.
We require that you utilize our technical support services prior to issuinga refund. Tech support is available at support@stardock.com within 30 days of a stand-alone application's purchase.(Object Desktop subscribers have support during their subscription.) If it is determinedthat your problems cannot be rectified, technical support will instruct you on howto receive a full refund. Do not contact sales about a full refund without firstcontacting technical support. Sales will not fully refund your sale without an RMAfrom technical support. We do not charge for technical support.
Please make sure your system information is up to date (including the hardware platform). Increasingly our applications require up to date versions of Java 6, Java 7 and Java 8 Runtime environment(JRE).
Technical Support will answer any questions regarding weather to order adownload of the latest version of the software and support. These notes provide a summary of our customersuse of the software. Please provide your email address to subscribe to our emails. d2c66b5586